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God Beloved

Refund & Return Policy

By placing an order on God Beloved, you confirm that you have read, understood, and accepted the policy below. We are committed to making every order right and offer a clear return, replacement, and refund process for our customers.

1. Return Policy Overview

You may request a return, replacement, or refund within 30 calendar days from the date of delivery. We accept physical returns on all eligible items as described in the sections below.

Return Address:

God Beloved Returns
11030 South Langley Avenue
Chicago, Illinois 60628
United States

Return shipping costs are the responsibility of the customer, except in cases where the item is defective, damaged, or incorrect — in which case we will provide a prepaid return label at no cost to you.

2. Defective, Damaged, Faulty or Wrong Item

If your item is defective, damaged, faulty, or you received the wrong item, you may request a replacement or refund within:

  • 30 days from the delivery date, or
  • 45 days from the order date,

whichever comes first. In these cases, you do not need to ship the original item back — we will send a replacement or issue a full refund (including original shipping cost) after reviewing your claim.

How to File a Claim

You can either:

When you contact us, please include the following (required):

  • Order number
  • Email address used at checkout
  • Subject of your request
  • Clear description of the issue
  • Photo(s) and/or video(s) of the item(s) you received

3. Standard Returns (Change of Mind)

If you simply changed your mind and the item is non-defective, you may return it within 30 days of delivery under these conditions:

  • Item must be unused and in its original condition
  • Include all original packaging, tags, and accessories
  • Package must be postmarked within 30 days of receipt
  • Use an insured and trackable shipping method
  • Return shipping costs are paid by the customer

Returns are processed within 14 business days of receipt. Refunds are issued to your original payment method.

Items Not Eligible for Standard Return

  • Custom or personalized products (except defective/incorrect items)
  • Sale, clearance, or promotional items (except defective/incorrect items)
  • Items returned damaged, used, worn, or incomplete
  • Shipping and handling fees are non-refundable

Please allow up to a 20% difference between advertised images and the item you receive due to lighting and screen variation.

4. Shipping Issues — Tracking Not Updated

If your tracking has not updated for more than:

  • 15 business days for US orders, or
  • 25 business days for international orders,

you may request a refund or replacement.

5. Package Marked as Delivered but Not Received

Please first check with household members, neighbors, building management, and contact the carrier for delivery details and GPS location. Forward any written/recorded confirmation to us. We will replace or refund your order once carrier confirms lost/mis-delivered package.

6. Important Notes

  • Replacement items use the same design, size, and options as original.
  • Production and shipping for replacements: 7–15 business days.
  • Refund processing: up to 7–10 days for funds to appear in your account.

7. Contact Us

God Beloved™
Email: cs@godbeloved.com
Submit a ticket: godbeloved.freshdesk.com/support/tickets/new
Address: 11030 South Langley Avenue, Chicago, Illinois 60628, United States
Support hours: Monday – Saturday, 9:00 AM – 5:00 PM EST